Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website. By placing an order with us, you agree to the terms described below.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) following order confirmation. During periods of high demand, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

1. Shipping Coverage

We currently offer shipping services across Europe. If you require delivery outside of our listed regions, please contact us prior to placing your order to confirm availability.

1. Shipping Methods and Delivery Times

We provide the following shipping options:

Standard Shipping
Estimated delivery time: 8–15 business days
Cost: €14.99
Free of charge for orders with a total value of €200 or more

Express Shipping
Estimated delivery time: 3–5 business days
Cost: €24.99

Delivery times are estimates and commence from the date of shipment, not the date of order. While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to courier disruptions, customs procedures, or adverse weather conditions.

1. Shipping Charges

Shipping fees are calculated based on the selected shipping method and the total value of the order. Any applicable shipping charges will be clearly displayed at checkout prior to order confirmation.

1. Order Tracking

All shipments include tracking functionality. Once your order has been dispatched, you will receive an email containing a tracking number and instructions on how to monitor your shipment in real time.

1. Delivery of Large Systems and Specialized Equipment

Orders involving large-scale systems, including but not limited to home automation packages, office solutions, or enterprise-level installations, may require additional handling and coordination.

In such cases, our team may contact you directly to arrange suitable delivery conditions, confirm logistical requirements, or discuss installation options where applicable. Delivery timeframes for these orders may differ from standard estimates depending on the complexity and scope of the system.

1. Delivery Conditions

Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address information.

Deliveries are made via trusted European logistics partners. In certain cases, a signature may be required upon delivery.

1. Delays and Unforeseen Circumstances

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control. These may include, but are not limited to, transportation issues, customs inspections, peak seasonal demand, or external disruptions.

We will make every reasonable effort to keep you informed in the event of significant delays.

1. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us as soon as possible at info@popspares.com. We will investigate the issue with the carrier and work towards an appropriate resolution.

1. Contact Information

For any questions or concerns regarding shipping or delivery, please contact our support team at:
info@popspares.com

We aim to respond to all inquiries within 24 hours on business days.